There's plenty of ticketing software on the market, and there are plenty of ways in which different organizations do it. Recently, the Center for Arts Management and Technology surveyed hundreds of small, mid-sized, large, and extra-large organizations to get an idea of what features and capabilities are (and are not) most important to them when making choices about ticketing software. It's some great information. The 2009 Ticketing Software Satisfaction Survey, published in March 2010, lays it all out. Read and learn.
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